Online booking and TWINT: why customers want to book and pay online
More and more customers want to book an appointment or pay a deposit without calling. What online booking and TWINT bring a small business, what it costs and how to start.
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Photo: CardMapr.nl / Unsplash
Many customers look for an appointment in the evening or at the weekend, when nobody answers the phone. If they can book directly on your website, they do; if not, they often book with someone else.
What online booking brings
- Bookings around the clock: customers see your free times and book in a minute.
- Less time on the phone: you and your team spend less time arranging appointments.
- Fewer no-shows: automatic confirmations and reminders by email or SMS.
- Deposits and prepayment: for courses, events or tables, a deposit makes cancellations less likely.
Why TWINT matters in Switzerland
TWINT is the most popular mobile payment app in Switzerland. Offering TWINT next to credit and debit cards makes paying easy for most customers, also for vouchers and deposits.
What it costs
- Booking tools: usually a monthly fee, depending on the number of staff and features.
- Payments: a small fee per payment, which depends on the method and provider.
- Setup: one-time work to connect booking and payments to your website, calendar and accounting.
Compare the total cost with the time you save and the bookings you gain.
How to start
- Decide what customers should book or pay: appointments, tables, courses, vouchers.
- Set your rules: opening hours, buffer times, until when a booking can be cancelled.
- Choose a provider that fits your business and works with your website.
- Test the whole process yourself, from booking to payment to the reminder.
We help you choose the right solution and connect it to your website, so that bookings and payments run by themselves.
