IT Support
Reliable IT support for small businesses and private individuals: one-time help when something breaks, or a monthly support plan that keeps your IT running. Remotely anywhere in Switzerland, on site in Wil and the St. Gallen region.
Technology is essential for your daily business, but when it fails, it causes stress and costly downtime. Infomatrix provides reliable IT support for small businesses and individuals: as one-time help whenever you need it, or as a monthly support plan that prevents problems before they happen. Whether you are facing a slow computer, network issues or software errors, we troubleshoot and resolve the problem efficiently.
Our Support Services
Remote Helpdesk
For many software issues, we do not need to visit your office. We can connect securely to your computer remotely to diagnose and fix problems immediately. This saves travel costs and gets you back to work faster. Common fixes: Email configuration, printer driver installation, software errors, and virus removal.
On-Site Assistance
Some problems require a physical presence. We come to your office or home in Wil, St. Gallen and neighbouring communities: hardware replacement, Wi-Fi and router setup, network troubleshooting, cable management and workstation setup.
Hardware & Software Procurement
Not sure which laptop to buy or which software license you need? We act as your consultant. We assess your needs, recommend the right equipment, and handle the setup process from unboxing to full configuration.
One-Time Help or Support Plan
Call us when something breaks, or choose a monthly support plan: regular updates and checks, monitoring of your devices, a set number of support hours and priority when it's urgent.
IT Security Check
We check how well your IT is protected: passwords and two-factor login, firewall and Wi-Fi, updates, backups and email security. You get a clear list of what to improve, and we can put it in place for you.
Help at Home & Training
For private clients: setting up new computers, smartphones, printers and home Wi-Fi, and patient lessons, also for people who are new to technology.
Why Choose Infomatrix Support?
Personal Contact
You speak directly to an expert, not an anonymous call center agent.
Fast Response
We prioritize critical issues to minimize your downtime.
Transparent Pricing
No hidden fees; we explain the costs and the solution clearly.
Frequently Asked Questions
Get Technical Help
Don't let IT problems slow you down. Contact us for immediate assistance.