What should I do right now?

Do not enter any passwords on the affected device, disconnect it from the internet if something is clearly wrong, and contact us. Do not pay any ransom.

Will I lose my files?

We always save your files first. Whether everything can be recovered depends on the case; a backup helps most.

Virus & Malware Removal

A computer that acts strangely, pop-ups or a hacked account: we find and remove the cause and secure your devices and accounts.

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A slow computer, strange pop-ups, a new start page in the browser or friends receiving emails you never sent: these can be signs of malware or a hacked account. Often it is just a pushy website notification, sometimes it is real. We find out which it is, remove what does not belong there and save your data before anything else.

Afterwards we change the affected passwords, turn on two-factor sign-in, update your system and check your backup, so it does not happen again. We help remotely across Switzerland, or on site if the computer no longer starts.

Key Features

Real threat or not

We tell fake warnings and pushy notifications apart from real malware.

Data first

Your files are saved before we clean anything.

Accounts secured

Passwords changed and two-factor sign-in turned on.

Protected afterwards

Updates, protection and a working backup, so it does not happen again.

Our Process

Describe

You tell us what you see; screenshots help.

Check

We examine the device and accounts, remotely or on site.

Clean

We save your data and remove the cause.

Secure

We change passwords, update and set up protection.

Blogs about this service

All blogs

Red error messages on a black computer screen

Photo: David Pupăză / Unsplash

9 October 2026 · 2 min read

Fake virus warnings: when a notification only pretends to be a virus

"Your PC is infected!" in the corner of the screen is usually not a virus, but a website you once allowed to send notifications. How to recognise it and switch it off in every browser.

A Windows laptop showing a red "Malicious file" warning

Photo: Ed Hardie / Unsplash

8 October 2026 · 2 min read

Does my computer have a virus? How to tell, and what to do

Not every slow computer is infected, and not every warning is real. The signs that point to malware, how to check with the tools already on your device, and what to do next.

Frequently Asked Questions

Usually not. Warnings in the browser that urge you to call a number or install something are almost always fake. Close the tab, do not call and do not pay. If you are unsure, contact us.

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Something strange on your computer?

Tell us what you see. We help quickly, remotely or on site.

Get a quote Contact us